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RESIDENTS' RIGHTS


A resident of Delta King Place has the right to:

  • Respect as an autonomous individual with unique needs, preferences, history and cultural background
  • Participate in the assessment and reassessment of needs, and the development of a Care Plan that documents what assistance is required
  • Considerate, continuous, humane and respectful treatment by those who provide service
  • Freedom from discrimination based on race, colour, religion, gender, sexual orientation, beliefs, and economic standing
  • Make decisions on the services received even when those decisions may be risky
  • Receive the information necessary to understand any supports or services except for those in emergency situation when informed consent is not possible
  • To form or join a client’s council to participate in decisions that affect the quality of life in residence
  • Accurate information in an understandable manner prior to moving into the building about: services, arrangements, fees and payment schedule, rules and regulations regarding client conduct and responsibilities, entry and exit criteria, client occupancy agreements.

SERVICES

  • Privacy with respect to space and personal care and information, information provided will be kept confidential.
  • Direct the services received
  • Live in a safe and secure environment
  • Services provided by qualified staff
  • Refuse support or medication to the extent permitted by law, and to be informed of the medical consequences of action
  • Receive from a member of the support team, information concerning any condition or needs for support in terms a resident understands
  • Know by name, the person responsible for a resident's personal care and the name and function of any person providing care and support

RESPONSIBILITIES

As residents will be in a communal living situation where it is important to get along as a group, a resident has responsibilities. They are responsible for:

  • Socially appropriate behaviour
  • Not putting other clients or staff at risk for physical or emotional harm
  • Directing and participating in all decisions and activities of daily life within the boundaries of their capacity to do so
  • Participating with staff in planning for their care and support
  • Making decisions and voicing concerns which enable a resident to contribute to plans that govern their lifestyle
  • Respecting the rights, properties and privacy of other clients, families, and staff without discrimination based on race, colour religion, gender, or sexual orientation
  • Abiding by the rules of the residence
  • Communicating with staff regarding vacations, appointments, change of address and telephone numbers, and informing staff of any changes in their plans
  • Asking questions if they do not understand any aspect of their care
  • Maintaining harmonious relationships with their neighbours and resolving differences when they arise

OTHER EXPECTATIONS

A resident or their family are expected to:

  • Provide their own personal care supplies
  • Pay for oxygen therapy equipment and supplies
  • Provide snacks and other foods for a resident's personal use in their suites
  • Have access to a financial institution as no cheque cashing or trust fund service is available in this residence
  • Deal with their own financial affairs
  • Be responsible for valuables they keep in their suite
  • Arrange their transportation to appointments
  • Participate in annual reviews of Care Plans
  • Be responsible for their personal costs of living including rent, telephone, clothing, products for personal use and enjoyment, BC Medical Services Plan payments, co-payments of pharmaceuticals, and personal health care products.

 

mission statement

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